- All deliveries are only within Malaysia and Singapore. Street names and POS code must be correct and accurate.
- If the packaging seal is opened or damaged, DO NOT accept the parcel.
- If you are not at home to receive your purchased order, Please contact the courier service within a stipulated time frame for next deliveries or pick up..
- We only use standard packaging materials for all orders.
- We deliver each order to one delivery address within Malaysia.
- A standard shipping fee of RM6.00 for Peninsular Malaysia, for Sabah & Sarawak and Singapore as below
Sabah & Sarawak - first kg RM13.30, every addition kg RM12
Singapore - first kg $10, every addition kg $3
- STRICTLY NO REFUND for shipping charges.
- All orders are dispatched and delivered by the designated carrier from Monday to Friday, excluding weekends and public holidays.
DELIVERY LEAD TIME
- Order confirmation and closing time is before 6 pm from Monday to Friday (except public holidays and considered the next business working day where applicable).
- Confirmed orders will be processed within the next two (2) business working days, excluding Saturday, Sunday & public holidays.
- Delivery lead time for Orders to arrive (after processing and packing) is as follows :-
- Peninsular Malaysia : 2 - 3 business working days.*
- Sabah & Sarawak : 7 - 10 business working days.*
- Singapore : 7 - 10 business working days.*
*subject to courier service’s changes.
SALES, PROMOTIONS & FESTIVES PERIODS
- During peak online sales & promotional periods, orders and deliveries may take longer time.
- For festive seasons, please place your order in advance in addition to the regular lead time required.